Currys Makes Customer Service Easier Than Ever Before
telephone numberRunning a successful customer service division usually means giving customers an experience that is just as thorough as it is flexible and intuitive. Companies that are able to have a firm grasp on providing effective customer experiences are often the ones that are able to maintain good relationships with their customers, creating effective exchanges that only go on to inspire future business.
Currys is a company that knows the importance of this well, with the business having made many different ventures into various types of customer service representation. For example, their recent prominence on social media websites has made it clear that not only are they willing to connect with customers in real-time, but willing to give their customers a way to do it on a platform that is most accessible to them as well. For example, the company has maintained profiles on sites such as Facebook, Pinterest, Twitter, and even Google+, allowing people with questions or concerns about their service to contact them directly. This provides a great alternative for having a phone call, as many people would prefer to chat online while they’re at work or not in the mood for talking, but still want to have a person-to-person conversation. On top of this, many people now use social media as their go-to sites for keeping up with news, family and friends, making the integration of social media into customer service a groundbreaking gesture for Currys.
This doesn’t mean that everybody who likes the company has to communicate solely via instant messaging, though—there are still plenty of options for those who want to simply email the company. There is not only an email line still available, but it has pretty flexible hours when compared with other services. For example, the Currys customer support team is open 7 days a week and on most holidays, with hours from 8am to 8pm on weekdays, 9am to 6pm on Saturday, and 10am to 5pm on Sunday.
However, the most exceptional part of the Currys customer service system is their telephone lines that allow customers to speak to professional agents that specialize in their specific area of interest. As of right now, there are two lines that customers can contact for Sales-related queries (0344 561 0000 is the Currys number) and the Customer Service and Repair & Support Line (0344 561 1234 is the Currys number). The former line has hours identical to the customer support service used for email, but the latter has different weekend hours of 8am to 6pm on Saturday and 9am to 6pm on Sunday. Those who require immediate technical support will be relieved to know that Currys also has a 24/7 hotline called Team Knowhow that can be contacted via the latter telephone number.
The Currys customer support service does a great job of looking towards the future while maintaining what made the past so intuitive, giving customers a truly well-rounded experience!